If an Employee or Manager is not receiving e-mails sent from WhenToWork, a spam filter in
their e-mail program is likely stopping the messages. Sometimes the spam filters
will allow some e-mails from us but not others, depending on the content of
the email.
Have the user check their e-mail program and be sure it is set to
always accept messages from
When2Work.com and
WhenToWork.com
HOTMAIL users note that messages from WhentoWork may end up in the
Deleted folder - be sure that Hotmail is NOT set to automatically purge the
deleted e-mails. Once Hotmail is reset to retain deleted messages in the Deleted
folder then messages can be retrieved from the Deleted folder and marked as NOT
SPAM so that they go into the Inbox in the future.
To review Employee emails and the notifications set for each one use the
Employee Notifications Grid.
